With professional guidance, Intersafe conducted 1 on 1 telephone interviews with new and long term customers as well as those who chose not to progress with Intersafe after a tendering process, in order to gain a 360-degree view.
In addition, Intersafe spoke to decision makers from a broad range of industry sectors including commercial, education, retail, industrial and defence.
Below we share our key findings.
Whilst 100% of respondents agreed cost was a major factor,
80% of respondents rated value as more important than cost. Many respondents referenced previous experiences with budget contractors, which had resulted in overlooked issues, delays and operational disruption that cost the company more in the long term.
20% had fixed budgets and quotes were judged purely on cost and would only be considered if they fell within the target price. A number of these respondents preferred using local companies as they were paying just for the testing, and not for travel and subsistence.
On average, respondents preferred to obtain 4 quotes for a fixed-wire testing contract. These were usually identified and selected by:
If you would like to participate in our survey in 2019, please contact a member of our team on 02380 610101.
Alternatively, if you are looking for a flexible and reliable contractor to complete your fixed wire or PAT electrical testing, please get in touch to discuss your requirements.